At Omosalewa, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we are here to help.
1. Return Period
You have 30 days from the date of delivery to return an item for a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. Non-Returnable Items
Some items are non-returnable, including:
4. Refund Process
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges
If you need to exchange an item for the same item, send us an email at support@omosalewa.com and send your item to our return address.
